Helping Billing Manager Emma to Get Consistent Team And Personal Performance
Team Leader, White Label Recruitment
White Label Recruitment was founded in 2009 by Louise McMullan and specialises in supplying technical engineers into the engineering and manufacturing sectors on both a; permanent and contract basis.
While Louise had a vision for the business which had grown steadily, it was clear that not all the team were aligned behind the company vision and values. Consequently there were inconsistencies in the brand and the business had challenges recruiting for internal staff.
Emma Crayfourd joined White Label Recruitment in 2012, as a senior contract specialist and then progressed to a team leader role; managing two consultants. Emma had worked in recruitment for over six years and yet had received no formal management training. As a result Emma was struggling with specifically how she could maintain her own billings and commission whilst investing time in managing two team members.
Daily and weekly meetings with team members didn’t seem to be delivering the desired results and Emma began to question how she could continue to be a high biller and manage people without ‘living’ at work.
Louise and Emma were introduced to Nicky Coffin by another recruitment colleague and have subsequently both participated in the Become a Great Recruitment Manager programme.
Final Words from Emma About RockIT and Centred Excellence
Nicky is straight talking, honest and open and gives great personal examples of what does and doesn’t work. She talks common sense.