How GAPP Went From Doing ‘Well’ To Doubling the Business Twice in 18 months
MD, Accountancy Recruitment, Ireland
Ian Woodthorpe and Tony Gallagher are the joint owners of GAPP, a specialist global talent solutions provider to the finance industry, who have been providing recruitment services to their sector for approaching twenty years.
Ian used to describe GAPP as a big, yet happy ball of string, which was growing every year though unfortunately, it was becoming increasingly difficult to thread one part to another to facilitate accelerated growth.
Consistency was made even more challenging as both Ian and Tony were involved in almost every part of the business and in some cases were also working on the same project together; unnecessarily.
Their primary business model was contingency recruitment, which was reliant on recruiting good 360 recruiters to deliver assignments, which was proving a considerable challenge. The lack of career progression and development across all areas of the business was creating a significant issue with staff retention too.
Both Ian and Tony were getting to a point where they ‘felt’ they ‘had to do it all’. At the same time, they realised that their ambitions to scale and grow as the dominant player in their sector wasn’t going to happen at the speed they wanted unless something changed.
Though they had worked with a non-exec mentor in the past, this wasn’t helping them accelerate growth in the way they wanted.
It was then that Tony discovered Katy and the Centred Excellence approach to scaling their business growth through initially having a Profit Accelerator call, which led them to work with Nicky and Katy through the RockIT programme.
The Outcome Ian Wanted:
- To scale GAPP and double revenues.
- To build an autonomous and high performing team to deliver more projects with a broader range of clients.
- To reduce the fragmentation that was currently happening across the business.
- To ‘Be’ the recognised market leading recruiter in their sector.
- To differentiate their product and service in a way that anointed GAPP as THE talent partner to work with in the market.
Final Words From Ian and Tony About Working With Centred Excellence
“Take action now. If you have decided you want to scale, commit to that. In hindsight, it was probably just as easy to say we would do it next year as opposed to go and give it a go now. A friend of mine has the saying, ‘When was the last time you went to the gym and regretted it?’
The hardest step is the first one.
If you are busy and you don’t know if you want to go through the journey or take the time, it's that first moment of starting the journey.
It is like doing a marathon. It starts with the first mile, and then you find your rhythm as you go along. The thing is, don’t be scared by the time out of the business because you need it, and the return on investment has been huge for us. Doubling revenues and enjoying what we do again has been massive for us.
It is not like Katy and Nicky provide every answer. They facilitate the process which is invaluable in helping you put your ideas into one place so that you can then take action. Basically, in a nutshell, the first step is the hardest; I’m glad we took it.”
Ian Woodthorpe MD